Modernize Your Hotel Communications With ConnectWare Hospitality
ConnectWare Hospitality Powered by iCall
Stop overpaying for a phone system that can’t keep up with your hotel’s changing needs. Move your communications to the cloud with our hosted phone system solution, ConnectWare Hospitality. Unlike onsite PBX systems, ConnectWare Hospitality delivers the communication features and 24/7 support your teams need to improve guest experiences – without high-priced hardware or ongoing maintenance costs.
ConnectWare Hospitality offers features designed to modernize your hotel communications:
Web Management Portal
Manage all of your phone system features in a single, easy-to-navigate web portal.
Auto Attendant
Greet callers with a customized message and automatically route calls to the right person.
Visual Voicemail
Forward voicemails directly to your email inbox in a streamlined, visual format.
HD Voice
Enjoy crystal-clear call quality that enables your teams to provide optimal guest experiences.
Advanced Call Routing
Forward incoming calls to multiple destinations, including mobile, business, or home phones.
Time-Based Call Routing and Greetings
Route calls or play a customized greeting based on the time of day or holiday.
Music on Hold
Play custom hold music or create a unique marketing message with special offers and notifications.
Toll-Free and Local Numbers
Choose a toll-free or local number to connect your phone system.
Multi-Site
Enjoy the same features and 3-digit dialing at each of your sites for seamless calling between hotels.
Mobile Integration
Take your business phone system and features on the go with seamless mobile integrations.
Call Accounting
Rate and bill guest calls to optimize your telecommunication costs and increase guest satisfaction.
Call Alerts
Send alerts for missed calls or flagged callers to your personal device, so you never miss an important interaction.
Guest Broadcast
Inform guests about events like promotions, weather, or hotel maintenance with call and voicemail broadcasts.
Guest Survey
Automatically offer guests post-check-in or periodic surveys to track satisfaction and improve processes.
